Returns
MB Paslaptinga žvakė, company number: 306731399, adress: Savanorių av. 18-28, Vilnius, Lithuania. products are not returnable.
Purchased products can be exchanged only if the product is defective. In all other cases, goods are non-exchangeable and non-refundable as the product is personalized;
1.If the costumer notices that the product is defective, but no later than within 14 days from the date of delivery of the product, they must send the defective product to the seller by registered mail, together with the address specified in the invoice accompanying the order. The shipment must be packed. Before sending a defective product, the buyer must inform the seller about the defective product and the intention to return it. Inform in free form by e-mail, address: info@paslaptingazvake.com
2.The Buyer can return the defective items within 14 (fourteen) days from the day of delivery to the Buyer, by informing the Seller using the contact methods specified in the contact section(email: info@paslaptingazvake.com, phone number: +37064631840), indicating the name of the returned product, the order number, and the reasons for the return.
3.When returning goods, the Buyer must follow these conditions:
3.1.The returned product must be in its original, neat packaging;
3.2. The product must not be damaged by the Buyer;
3.3. The product must be unused, with its original appearance intact (labels not damaged, protective film not removed, etc.) (this point does not apply if the product is returned due to quality issues);
3.4. The returned product must be in the same condition as it was received by the Buyer;
3.5. The purchase document must be provided when returning the product.
4. The Buyer returns the goods via a courier service, covering the shipping costs, except in cases where the product is returned due to quality issues.
5. The Seller has the right to refuse the returned goods if the Buyer does not comply with the return conditions specified in Article 3.
6. In the case of receiving an incorrect and/or defective product, the Seller commits to collecting such goods and replacing them with suitable analogous products.
7. If the Seller does not have suitable replacement products, the Buyer will be refunded the paid amount, excluding the delivery cost.
Customized products, which were made according to the individual order of the buyer or tailored to the buyer’s preferences (e.g., special designs, individual inscriptions), are non-refundable and non-exchangeable, except in cases where the product is defective or damaged. To replace a defective product, contact via email: paslaptinga.zvake@gmail.com or phone: +37064631840. After arranging the return, send the goods to the address: Savanorių pr. 18-28, Vilnius, Lithuania.
8. Returned products must be undamaged, unused, in their original packaging, and with all included accessories.
9. The Seller will refund the amount paid to the Buyer within 14 calendar days from receiving the returned goods, provided the goods meet the return conditions. The money will be refunded to the bank account from which the purchase was paid. The refund will be made using the same payment method the Buyer used for the transaction.
Defects in items are removed, items are replaced, returned, according to the Minister of Economy in 2001. June 29 by order no. 217 “On the approval of the rules for returning and exchanging items” (Zin., 2001, No. 58-2105) with the approved rules for returning and exchanging items.